Nova GTM EN / NL Plan a strategy call
What we do / Customer success

Seeing the signals before a customer leaves

A customer cancels and the team is surprised. Afterwards it turns out usage had been dropping for months.

Now

A customer cancels and the team is surprised. Afterwards it turns out usage had been dropping for months.

Then

Product usage and support volume logged per account, and a signal when a customer goes quiet. Honest caveat: this only works once usage is being recorded. If it is not, we build that first, and we say so.

What it delivers

You hear it from your system instead of from your customer.

Tools we typically use here
HubSpotZendeskIntercomWhatsApp Business APITrustpilotCustomer.ioNotionAnthropic Claude

Built inside your own accounts, at a fixed price and a fixed timeline. What we build is yours.

Strategy call

Half an hour, and you know where the hours go.

No preparation, no cost. We talk about how the work runs today, and within a week you get a report on what there is to win in time, revenue and hires you no longer need. Whether anything gets built afterwards is up to you.

Plan a strategy call

Prefer email first? wichardboon@gmail.com