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What we do / Customer success

Questions answered before they become tickets

The same twenty questions arrive every week by email, WhatsApp and phone. The team answers them one by one, in whatever language happens to be available.

Now

The same twenty questions arrive every week by email, WhatsApp and phone. The team answers them one by one, in whatever language happens to be available.

Then

A help centre and an assistant built on your own knowledge, in every language your customers speak. What it does not know goes to the team as a ticket, with context. Never an invented answer.

What it delivers

The team keeps its time for the customers who really need a person.

Tools we typically use here
HubSpotZendeskIntercomWhatsApp Business APITrustpilotCustomer.ioNotionAnthropic Claude

Built inside your own accounts, at a fixed price and a fixed timeline. What we build is yours.

Strategy call

Half an hour, and you know where the hours go.

No preparation, no cost. We talk about how the work runs today, and within a week you get a report on what there is to win in time, revenue and hires you no longer need. Whether anything gets built afterwards is up to you.

Plan a strategy call

Prefer email first? wichardboon@gmail.com