Nova GTM EN / NL Plan a strategy call
What we do / Customer success

Keeping new customers on board

The customer signs. Then silence, until someone remembers. If the person who always did it is on leave, the customer hears nothing for six weeks.

Now

The customer signs. Then silence, until someone remembers. If the person who always did it is on leave, the customer hears nothing for six weeks.

Then

Milestones per customer, an owner who is always known, and a signal when a customer has heard nothing for ten days. Handover from sales to success with everything said during the deal.

What it delivers

Less churn in the first quarter. No customer disappears because someone was on holiday.

Tools we typically use here
HubSpotZendeskIntercomWhatsApp Business APITrustpilotCustomer.ioNotionAnthropic Claude

Built inside your own accounts, at a fixed price and a fixed timeline. What we build is yours.

Strategy call

Half an hour, and you know where the hours go.

No preparation, no cost. We talk about how the work runs today, and within a week you get a report on what there is to win in time, revenue and hires you no longer need. Whether anything gets built afterwards is up to you.

Plan a strategy call

Prefer email first? wichardboon@gmail.com